Capabilities Statement
Highly Qualified Woman Owned Small Business with Proven Experience
GSA Contract GS-35F-0154N
CyberVillage Networkers, Inc. (CVNI) is an Internet/Intranet Software Development and Marketing firm headquartered in Ellicott City, Maryland. We are a team of talented senior technology consultants, engineers, marketers, graphic artists, and designers dedicated to the effective design and implementation of Government, business, and organization Internet/Intranet sites, web-enabled applications and knowledge management. Our staff has extensive experience in engineering and management of high-tech companies. Our clients rely on our expertise to help them streamline and promote their services, products, and organizations using the following web-enabled technologies:
• Learning Centers
- On-line seminars and training/reporting management supplemented with dedicated list serves for student participation.
• Electronic Commerce
- In-house developed and deployed Shopping Cart systems that enable visitors to place orders on-line, and allow easy and secure, on-line credit card payment processing.
- Customized transaction-tracking system to warehouse data and to direct appropriate sales information to seller, customers, and individual suppliers.
• Database Applications
- Site Integration with back-end database systems and applications in order to present data, manage content, and minimize maintenance costs.
• Specialized Application Services
- Design, development & integration of customer relationship management and other data tracking systems to enhance customer service and business/data management.
- Applications written in C, C++, and Java that present information tailored to the clients' customer service and business procedures, allowing site visitors, managers, sales, or tiered Need to Know DoD personnel to see selected results of those processes.
• News Delivery and Personalization Application
- Personalized XML, SQL database, and fuzzy-logic based news delivery system in which data is properly classified, retrieved, and matched against consumer interest.
• Patent Pending 10254216 on CVNI-developed remote data collaboration and retrieval process
• Newsletters and Mass E-mail
- Creation and distribution of html or text newsletters to a tailored list of e-mail recipients. Lists are opt-in only and can accommodate/track an unlimited number of addresses.
• List Management Services - CommunicatePlusTM
- Advanced email broadcasting technology, which merges and delivers email newsletters according to schedule. Email newsletters can be customized by region, groups, traits, or interests.
- Email marketing and email newsletters designed, written, and delivered for your unique sales and promotion needs.
• Interactive CD Design Services
- A CD version of a web site or a custom CD-ROM can be created so that customers can maintain portable, PC-based interactivity and presentation capabilities.
Corporate Profile
CVNI is located in Ellicott City, Maryland and is incorporated in the state of Maryland. Our principals have 48 years combined experience managing engineering companies and implementing successful, integrated hardware and software solutions. They also have backgrounds in marketing and computer software development. Their educational experience spans multiple Master of Science degrees from Southern Methodist University and the University of Texas at Arlington, and Bachelor of Science Engineering degrees from the University of Pittsburgh and Illinois Institute of Technology.
Capabilities
CVNI provides its clients with the ability to project their identity onto the Internet in a manner that:
• Provides information that enhances client credibility.
• Projects client identity consistent with their marketing programs and surpassing that of their competitors.
• Allows feedback to the user and to the site manager in the form of an order confirmation, a study tip, a seminar grade, interactive needs assessments, or feedback in whichever form is best suited to the application requirements.
• Allows interactive learning features often communicated as online games.
• Develops and delivers streaming media as short film clips or as Flash movies.
• Gives visitors the ability to instantly contact, purchase, or inquire.
We accomplish the above through the use of professional, tailored Internet Site designs coupled with the effective integration of server-based applications, databases, and services:
• In-house hosting and maintenance of clients' Internet Sites.
• In-house graphics design.
• Quick turnaround time on design and maintenance.
• Marketing experts that work with clients' marketing departments or providers.
• In-house email marketing and email database management.
• In-house software development using Java, JavaScript, JScript, C, C++, SQL, XML, RMI, Perl, etc.
• Internet Site Design incorporating conventional HTML as well as Active Server Pages, JSP, DHTML, JavaScript, Flash/Shockwave, streaming audio and video, and other advanced Internet techniques.
• Server-based applications that convey information to visitors yet protect the methodology and procedures which clients deem proprietary.
• Internet Site integration with customized or existing, ERP/CRM or data management systems.
The technical tools that are used to host Internet Sites include:
• Windows or UNIX Servers.
• IIS 5.0 Web host software.
• Microsoft or Oracle SQL Database Servers.
• Statistics Server, providing site statistics on a daily basis.
• Statistics Server, providing real-time information about current site visitors (at increased cost and bandwidth).
• Microsoft Exchange Email.
• Redundantly routed, Multiple T1 connections to the Internet.
• 24x7 Server, Internet Site, and security monitoring.
• Various software systems that cover graphic art development, configuration management, site backups, etc.
Customer Experience
CVNI develops and hosts Internet Sites for business and organizations that range in size from small businesses to large organizations such as Johns Hopkins. Additionally, CVNI develops, hosts and maintains Government sites. Our services to these clients typically include the ground floor work such as requirements and needs analyses up to nationwide product deployments and advertising campaigns. We desire and provide consultation such that our client's Internet presences are supportive of and well integrated with their business goals and processes.
Currently Deployed Database Applications
• HOOAH4HEALTH.com - Sponsored by several Army branches, and used by both soldiers and their families, HOOAH4HEALTH (H4H) is the U.S. Army's health information and interactive self-help site. During initial prototyping, CVNI created three preliminary site designs and implemented a survey system tied to a SQL-Server database to capture comments and preferences from Army personnel in the many participating Government branches. Each visitor's vote was stored in the database while a real-time email report of their comments was sent to the designers with an updated vote tally. This was a clean and effective use of server-based applications that greatly aided in defining
HOOAH4HEALTH.com's final design.
CVNI has developed 100% of the programming, maintains over 1,000 pages daily, and hosts this popular site. CVNI is also actively involved with the Army commanders to define content area expansion, outline and execute strategic milestones, and develop cost effective budget and scheduling for this site and its off-shoot products for fiscal years 2004 - 2009.
H4H off-shoot products include an online correspondence course, the H4H Challenge, the Annual Health Certification Questionnaire (an access restricted site), the H4H Nutrition & Fitness Diary System and H4H CD-ROMs for health education and promotion use. H4H CHALLENGE, a program that provides successful participants with retirement credit, is being planned for DOD-wide implementation and is already approved and used by some Navy Reserve units. The AHCQ survey, database storage, and reporting system will allow military personnel to participate in regularly scheduled health risk assessments online. Its development required CVNI professionals to provide project and strategic planning in addition to front- and back-end development and implementation. Health certification information is stored and managed in a secure database and accessible on a tiered, need-to-know basis meeting both Government security and HIPAA privacy security requirements.
Army sponsors applaud HOOAH4HEALTH.com as a valuable Emergency and Deployment Readiness tool. In response to the tragic terrorist attacks of September 11, CVNI released a new section of information within 3 hours of the first attack. Additionally, troop deployment information previously scheduled for January 2002 release was posted by the weekend of September 15, 2001. The same response time was displayed for additional critical information needs during subsequent deployment and war operations.
• wecollectbills.comTM is an on-line collections and accounts receivable service allowing clients full access to real-time account information. The client and account manager sides of this Internet site are driven by SQL Server database systems. Back-end applications written in C++ and Java control business process and security aspects of the site's operation, and provide clients and account managers with value-added, browser-based applications.
• Master Terrazzo Technologies LLC showcases Master Terrazzo's flooring for hospitals, courthouses, museums, Government and military facilities, airports, hotels, restaurants, and more. This site offers a secure Registered User Access System, for both representatives and contractors seeking clear technical specification and training materials presented in a highly engaging Flash media A to Z Terrazzo Design Tool.
• Serv-O-Link Corp. - Serv-O-Link's precision plastic gear business has grown enormously since deployment of their original site in 1996. Using a CVNI developed shopping cart and product management system, ServOLink.com has a fully functional e-commerce package integrated with a gear design and selection application also web-enabled by CVNI. A site administration system was also developed to aid Serv-O-Link Corp. in managing their product line, customers, orders, and credit card transactions.
• Howard County Association of REALTORS® - HCAR's online affiliate and membership applications, event and education registrations, HOA locator, and membership directories, are all database driven. The members-only section of
HCAR.org incorporates several databases serving the members in such ways as secure on-line dues renewal and industry-specific message boards. CVNI has written all of these applications. To emphasize CVNI's experience in security,
HCAR.org was designed to implement secured dues renewal via the Internet as well as to segregate portions of the site for members' use only.
Unique Capabilities
CyberVillage Networkers, Inc.'s 48 years of combined military and defense experience brings strong project management and high technology capabilities to the table. The Internet experience we have from our DoD involvement allows us to foresee where the Internet can go in the future and gives us the basic building block knowledge of how it can be shaped and improved. Our experience with medical-related Internet sites has taught us how to make correct judgement calls on site content and presentation of sensitive data. Customized distance learning has become the mainstay for some of our clients and CVNI has helped them use that technology in correct and effective ways.
CVNI has a long and stable history developing and maintaining sites incorporating all aspects of web-based applications. CVNI ensures that all of the systems used to manage, collect, and report data are properly tailored to our clients' needs, designed in a well-planned form; provide rules-based feedback to validate inputs; and securely store the retrieved information with appropriate reporting.
